Frequently Asked Questions
Check our most frequently asked questions here, if you still need help then please contact us at contact@nn-labs.com
- Online: click here to order online through our product page
- Email/Fax: Email a purchase order (PO) to contact@nn-labs.com, or fax the PO to our office at (479) 595-0570
- Phone: Call us at (479) 595-0662 to place an order
- Purchase Order (PO)
- Wire Transfer
- ACH Transfer
- Check (USD)
- MasterCard, Visa, Discover, American Express (PLEASE NOTE: We do not accept credit card payments for orders greater than $1000 USD)
- Paypal (via our online store)
Items in stock ship in 1-2 business days with the exception of metal nanocrystals, which ship in approximately 3-5 business days. Items not in stock ship in approximately 2-3 weeks.
Standard shipping is FedEx 2Day for domestic orders and DHL Express or FedEx International Priority for international orders.
Yes! Please email us at contact@nn-labs.com or call us at (479) 595-0662.
Custom orders have an average lead time of three to six weeks. If you need your custom product within a certain time frame, please reach out to us directly and we will do our best to accomodate your timeline.
Custom orders are priced on a case by case basis. If you have a budget, please let us know ahead of time so we can try to work within it. We are happy to provide a quote. Please email us at contact@nn-labs.com to request a quote or obtain more information.
Our standard concentration for organic soluble materials is 2 to 5 mg/mL. Our standard concentration for water soluble materials is 1 mg/mL. Different concentrations can be provided upon request.
Iron oxide nanoparticles are the only catalog products that we offer in powder form. For other product lines, please contact us to see if we can provide them in powder form.